Studies repeatedly show that staff who know exactly what's expected of them and how they're contributing to team success are the most engaged.

How well do your team members understand their roles, KPI's, and why they're important?

Ask each person in your team to list out their top 5 most important daily activities and briefly explain how each of those contribute to the businesses' overall goals. Are they what you expected?

If they aren't, use this model to map out their "drivers" - the actions and activities that contribute to what's winning for the company.